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FAQs
My credit card says the charge is from Cornerstone OnDemand, is that correct?
How do I arrange for a refund?
Do I get a printed off certificate at the end of every course?
When I tried to log in, I got the message "Your account has been temporarily disabled."
I have a dial up line at home to access the Internet. Will that work okay with these courses?
Whenever I try to launch a course, it starts to load but then freezes up. I never get to the course.
What internet browsers are compatible with running my courses?
To log in and view the bundle you've purchased go here. From there you can review the titles of each course in the bundle. Click the "Launch" link to launch a specific course.
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Click the "forgot password" link on the login page to have your password emailed to you.
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The price includes access to each course within the bundle for 3 or 6 months depending on the bundle you have purchased.
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Yes, Cornerstone OnDemand is the learning provider and partner of Monster.com.
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Refunds are not granted once a bundle purchase has been completed. If you feel you have extenuating circumstances warranting a refund, please contact a Monster customer service representative.
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Certificates will only be provided if the course content includes a certificate.
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This happens when a user attempts to log in three or more times using the wrong password. The system locks you out for 30-60 minutes. Wait 30-60 minutes and use the "forgot password" link on the login page to have your password emailed to you. If you still have trouble, contact us.
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A dial up line will definitely cause the courses to run more slowly, but they will run successfully. You will be responsible for any phone usage charges associated with your dial up service.
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Users who have Java loaded onto their computers have encountered problems that require changing their settings in Internet Explorer:
After you restart your machine and go back into Cornerstone, your course should load properly.
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It may be that your computer does not have Java Virtual Machine (JVM) loaded. The courses need JVM to run properly. If you believe this to be the issue in your case, contact your computer support person, to have JVM installed onto your computer. Monster does not support the installation of JVM through our helpdesk. Once you have JVM loaded on your machine the courses will run properly.
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Some courses require a specific screen resolution in order to view the full functionality of the course. You will need to adjust your screen resolution settings, to do so:
NOTE: As you increase the number of pixels, you display more information on your screen, but the information decreases in size.
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Good news! You can take any of these courses in segments. As long as you exit the courses properly (don't just close the browser window), the course will bookmark and remember your progress. The next time you launch the course you will be able to start right where you left off.
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The courses will run on Internet Explorer 6.x and higher with Java enabled.
Log-in - Registered Users
Log into your Cornerstone account to launch your courses.
